Category: Complaint Letters

Ms. Alicia Ricks

W. Boy Scout Boulevard
Tampa, Florida 33607

March 19, 2010

Ms. Rita Forester

Manager

Rita’s Salon

Dear Ms. Forester,

I came across your salon last week and was enticed by the eye-catching look of your salon and advertisements posted on your website.  I was hesitant at first to change to a new salon but I was convinced after reading guarantees and testimonies you claimed.  Thus, I had my hair styled and colored at your branch in town.  The look was pleasing and seemed nicely done right after the procedure so I went home satisfied.

At this time, however, my hair started to fall more than usual.  The hair color is also starting to fade right away and my hair has become brittle.  You have guaranteed your customers to quality service.  I hope you would address my complaint promptly and bring my hair back to its former health without additional charge.

Sincerely,

Alicia Ricks

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Mr. Benny Hoffman

111 Atlantic Street
Stamford, Connecticut 06901

August 6, 2010

Mr. David Anderson

123 Market Street
St. Louis, Missouri 63101

Dear Mr. Anderson,

I am a tenant of yours at the above address and I would like to air my complaint about several areas that need repair in the apartment.  I checked out your apartment two months ago and began renting your apartment soonafter after being satisfied with the apartment’s condition.  I also chose to rent the place because of the cozy furniture and clean ambiance of the place.

However, after staying only one month in the place, the paint is starting to peel and holes have shown in the wall where I saw a rat coming out of.  The airconditioning unit has also broken down and I am already suffering from the intense summer heat.  As per our contract, you are expected to have all repairs free of charge.

Thank you.

Truly yours,

Benny Hoffman

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Mr. Edwin Hasselhoff

555 East Main Street
Spartanburg, South Carolina 29302

November 6, 2010

Mr. Aldrin Baker

Customer Service Representative

Efficient Electronics

Dear Mr. Baker,

I write to you with regard to the quality of the laptop which I purchased from your company at your branch in town.  I bought the laptop which was sold on sale last week.  Despite the item being sold at a lower price, your sales staff at the time, Mr. Joseph McDonald, assured me that the item is still fully functional and has no defects.  I was satisfied with my purchase at the time.

After only a week of use, however, the laptop battery is already starting to malfunction.  I have to keep the laptop connected to an electricity source and thus could not use the equipment outside my home or office.  Since the item has a one year warranty, please replace the laptop immediately.  I have attached the receipt and warranty card for your reference.

Sincerely,

Edwin Hasselfhoff

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December 5, 2010

Ms. Letty Hill

Editor-in-chief

The Daily Tribune

Dear Ms. Letty:

This is in reference to a news article published in your paper last December 3, 2010 entitled “More private firms to ax employees.” I am one of the interviewees mentioned in the article. While I commend the reporter for having a balanced article, I have some issues on how my statements were phrased.

The article quoted me saying: “We are actually having problems in our operations given the economic crisis we are experiencing. We have no choice but to terminate some employees in the coming months. At least 50 employees will lose their jobs, I think.”

While that is the actual statement I said, I think the reporter forgot to mention the sentence following that statement. During the interview, I said the company is trying its very best to help the employees. I think it is important to mention the context of the said statement as well. I was asked on what-ifs and I actually stated a hypothetical statement on the termination of employees. The “at least 50 employees” that will be fired is not absolute, and was stated under the condition that the company would have bigger losses.

I felt I needed to write this comment to assure our employees that the company is doing everything to save them from unemployment. I hope I am making myself clear.

Thank you very much and more power.

Regards,

Kathy Baker

General Manager

Air 21 Inc.

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November 20, 2010

Mr. Alex Miller

Customer Service Representative

Smart Communications Inc.

Dear Mr. Miller:

This is to inform you that the modem I ordered from your company is defective. I purchased the item last week, and it was delivered to my office yesterday. I tried connecting to the Internet through the said modem, but to no avail. I have tried using it for several times, but my efforts seem futile.

I think the item you shipped is defective. I tried calling your customer care hotline, and told me to write a letter addressed to you so you can look on the matter. If you would not give a replacement modem within the week, I wish to just refund my money since I badly need a new modem as soon as possible.

You can call me at 390-876-2918 to discuss this issue.

Thank you and I am looking forward to an urgent action from your end.

Regards,

Ricky Nelson

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August 19, 2010

Emily Eastwood

Head Trainor

Great Image Training Group

Dear Ms. Eastwood:

This is to call your attention to your training course on “Professional Digital Photography” held last Auguts 10-17, 2010.  I attended the training to upgrade my skills in photography which I need in my job at a local magazine.

Your brochure and advertisements state that the training course includes 14 hours of lecture and 30 hours of hands-on experience.  At first, the training was going well.  The speakers were competent and we were guided during the practice sessions.  However, the speakers started arriving late and the sessions were cut short.  Thus, the training course objectives were not attained and I had not reached my own personal goal to learn new techniques.

Your advertisements boast of a money-back guarantee if dissatisfied and I would like to avail the refund.  I paid a registration fee of ?100, an amount that is definitely not worth the training I got.

Sincerely,

David Crampton

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Dear Mrs. Green:

This is in response to your complain letter sent last August 19, 2010 about the conduct of one of our customer care representatives. We would like to apologize for any inconvenience that our staff has brought to you. We assure you that we will do the necessary steps to reprimand that staff.

Meanwhile, as for your complaint about our slow mobile Internet service, we had unannounced system maintenance last week. By this time, your Internet connection should be back to its normal speed.

Again, we apologize for any convenience that we have brought to your part. We will contact you soon to update you on our investigation on the conduct of our customer care representative.

Sincerely yours,

Alex Hall

Head

Customer Care Division

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August 19, 2010

Dear Smart Communications,

I recently subscribed to your mobile Internet service since you appeared to a good mobile Internet service provider. In addition, you also claimed that you offer the best customer service on your advertisements. However, I would like to claim that your customer service is poor, and I would like your company to act on this issue accordingly.

I called your customer care representative to inquire about the very slow connection I have been experiencing for a week. They customer care representative, instead of politely asking what is the problem on my connection, snapped at me instead. She did not explain the solution, and did not even politely ask on what I have been experiencing with your Internet service.

I hope that conduct is not tolerated in your company.

Regards,

Susan Green to; 
mr??? ?? m-alt:auto; line-height:normal’>I would like to invite you and Randy on my upcoming send off next week (August 20, 2010) at Gerry’s Grill and Restaurant located at Anapolis St. I would like the both of you to be present in that special event as most of my close friends are coming over.  The party will start at around 8 p.m. and may end until dawn. I will be going to Thailand soon for my post graduate studies.

Should there be any conflict in your schedule, please tell me right away.

I hope you can make it on that special day of mine.

Regards,

Cheena

Truly yours,

Margaret Edwards

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Dear Andrea:

My staff Kevin Evans attended your recent training and ended up very disappointed with the quality of the training course. According to him, the content did not match those you are saying in your advertisements. He said less than an hour was devoted to conflict resolution, while it was supposed to be one of the major topics that need to be discussed. According to Kevin, the facilitator seemed incompetent of the topic itself appearing incapable of answering questions from the attendees.

Given this, I think you owe us a refund since we were not satisfied on how the course was taught. We expected too much as you seemed very competent on your advertisements. The registration fee of $300 is apparently not worth it. It was simply a waste of time on our part. We send Kevin there to learn about the rudiments of handling staff, but ended up very disappointed on how everything was executed.

Sincerely,

Jeff Carter

Manager

Yell Advertising, Inc.

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Sandra Gordon

345, Pleasant Street

Birmingham

18^th May, 2007.

Ref: Replacing Credit Card No: 123456890

Ms. Danielle Jones

Manager

Bank of London

London.

Dear Ms. Jones,

This is with reference to the Credit Card No: 123456890 which is in my name i.e. Sandra Gordon.

The Credit Card got damaged in an accident and is now unusable.  I had spoken to the Customer Care people on 5^th May and was assured that it would be replaced within the week.  Inspite of my repeated phone calls and requests the matter has not yet been resolved.

As a customer of your Bank for the past 20 years, I had expected better service from you.  I request you to kindly look into the matter and send me a replacement card within the week.

Thanking You,

Sincerely,

Sandra Gordon

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