Category:

To,

John Davis

35/9, Margaret Road

Liverpool, London

UK

Date: 26^th January 2012

Subject: Apologies for poor customer support

Dear Mr. Davis

I am writing this letter in response to your last e-mail which included a complaint against two of our executives from the customer support desk. I have gone through the details given by you and apologise for their misbehaviour. After reading your mail, I enquired about the incident from the floor supervisor who was on duty that day and came to know about the inappropriate language used by those two executives from our customer service department.

We would like to inform you that both these executives have been suspended for the next 10 days and shall not be entitled to any remuneration for this entire period.

I once again apologise for the incident; it is indeed a matter of shame for our organization. We hope you shall forgive us this time and allow us to continue serving you.

Yours Sincerely

Michael David

Head Customer Service Department

ABC Group

To,

Joseph Brown

45 Andrews Apartment

New York, NY

Date: 26^th January 2012

Subject: Apologies for poor service

Respected Sir,

I, David Johns am writing this letter to apologize for the inconvenience caused to you due to poor internet connectivity. I understand that you require internet all through the day as all your business transactions are done online and due to poor internet connectivity since last week your work has hampered a great deal.

I would like to inform you that we are continually working towards providing the best possible services to our clients. You have been using our services since the last 3 years and are aware about the kind of services being offered by us. However, this time due to some major technical fault the internet services have got disrupted and our customers in your part of the city are facing poor internet connectivity problem since the last one week.

The issue is likely to get resolved within the next 2 days; kindly bear with us until then. I once again apologize for the poor service.

Regards,

David Johns

ABC Internet services

To,

Name (Mention the name of the recipient)

Designation (Mention his designation, if applicable)

Company (Mention the name of the company to which he/ she belongs, if applicable)

Address (Mention the complete address of the recipient or the address of the company he belongs to, whichever is applicable)

Date (Write down the date on which this letter is being sent)

Respected Sir/Ma’am (You may even write Mr. /Ms. /Mrs. Last Name)

Subject: Write down the purpose of writing the letter in one line

First Paragraph: Ask sorry for the mistake occurred. State the reason for such a mistake.

Second Paragraph: Tell the recipient as to how much you value his/ her association.

Third Paragraph: Apologize once again and tell him / her that such mistake would not be repeated in future.

Thanks and Regards,

Name (Mention the name of the person writing the letter)

Designation (Mention the designation of the person writing the letter, if applicable)

Name of the Organization (if applicable)

To,

Name (Mention the name of the recipient)

Designation (Mention his designation, if applicable)

Company (Mention the name of the company to which he/ she belongs, if applicable)

Address (Mention the complete address of the recipient or the address of the company he belongs to, whichever is applicable)

Date (Write down the date on which this letter is being sent)

Subject: Apologies for ______________ [reason for apology]

Respected Sir/Ma’am (You may even write Mr. /Ms. /Mrs. Last Name)

I am writing this letter to apologize for the inconvenience caused to you due to _________ _________ [reason for asking apology]. I understand the issues faced by you due to the negligence at our end.

We have been associated with you since ___________ [mention the term of association] and hope that this incident would not hamper our association.

I once again apologize for ___________ [once again mention the reason for which apologies are asked] and believe that you would allow us the opportunity to continue serving your organization.

Yours Sincerely,

Name (Mention the name of the sender)

Designation (Mention the designation of the sender, if applicable)

To,

Bob Marley

Project Head

SNM Enterprises

24 Mayfair Building

Birmingham, London,

UK

Date: 26^th January 2012

Subject: Apologies for the delay in project submission

Respected Sir,

I am writing this letter to apologize for not submitting the Xyz project on time. Though, I had undertaken the project on request and had committed to complete it on time. However, due to some urgent piece of work, I could not give enough time to it and surpassed the deadline. I am almost through with the work now and it should get completed by the end of this week.

I understand the importance of timely completion of work and have been submitting all my assignments on time. You are aware about my punctuality when comes to completing and submitting the projects. However, I really apologize for the delay this time and promise not to repeat this in future.

I hope you would understand my situation and pardon me for this delay.

Yours Sincerely,

Tom Johns

75, North Avenue,

Hamilton Road

New York, NY

27^th January 2012

Dear Jenny,

I am writing this letter to express my apologies for not being able to attend your wedding reception. I could not make it to the function as it was the same time I had to go for an official tour. Though, I tried convincing my boss for postponing the tour but in vain. I had to leave for it unwillingly. I know I have disappointed you by not being there with you on your special day but believe me I am feeling equally bad.

I remember the plans we had made for this day right from deciding the menu for the dinner to the theme to selecting the songs to be played at the function. I know we had been planning everything since months and you wanted me to be with you all the time on this day but I am sorry for this unscheduled tour.

Please accept my apologies. I would come and meet you soon.

Miss you,

Sophie

29, Prince Apartments

Park Road,

California

Dear Uncle John,

Please accept my apologies for not being able to arrange for the amount of money you required for the repair work that is going on at your place. I am feeling very embarrassed as this is the first time that you have asked me for such a help and I am not able to make any arrangement for you.

As you are aware that last month Chris got admission in the Xyz University and we had to deposit a huge amount of money for his course. The two fixed deposits we had were spent for his education and now we are not in a condition to manage the sum requested by you. I really want to help you in this hour of need and would request you to accept the small amount I have managed for you.

I apologize once again for my inability to help you with the entire amount. I hope you will understand my condition.

Regards,

Charles

8/42, Charleston Street

Cane Island, Florida

27^th January 2012

Dear Peter,

I am writing this letter to apologise for my misbehaviour in the party last Sunday. I have been thinking about the way I reacted in front of your friends and am feeling very guilty about it.

I am really sorry but I just could not control my anger when you told one of your friends that you would drop him to his place on our way back home, knowing the fact that his house is completely out of the way. However, I have now realized that my reaction was a bit too heavy for such a petty issue. I should not have reacted this way.

I understand how embarrassing you would have felt because of my behaviour and I feel really sorry for it. I promise I will never behave in this manner in future. And hope you will forgive me this time.

Your loving wife,

Catherine

36, Winston Street

North Region, London

27^th January 2012

Dear Mom,

I am sorry for having forgotten to wish on you on your Birthday this year. I have always been the first one to wish you on this special day of yours and surprise you with gifts. I had plans to give you a surprise visit this time but I got busy in a new project bagged by our company last week. I was so engrossed in working on the project to meet the deadline that I forgot to even call you up to wish you.

Please accept my birthday wishes now; belated happy birthday to you. You are the most special person in my life. I know this letter is not enough to convey my love to you; I have already applied for leaves for next month so that I can come, meet you and let you know how special you are for me.

Your loving daughter,

Rachael

8/16, New Harley Road

Birmingham

27^th January 2012

Dear Jennifer,

I am writing this letter to apologise for postponing our trip to Las Vegas which we had planned for our wedding anniversary this year. I know that I have never been able to manage enough time to take you out on a holiday ever since our marriage and I feel really sorry for it. I am also aware that this time it was me who had taken the initiative to plan a holiday on our 3^rd wedding anniversary and you seemed quite excited about it ever since I shared this plan with you. But now due to this seminar that has been scheduled around the same time, it would not be possible for us to go.

I know you had made all the plans and were eagerly waiting for this holiday but we will have to postpone it by a few days or may be even a month. Please try to understand my situation and forgive me.

Your loving husband

Jack

Sorry letters are documents which convey regret, feelings of apology and contrition to the recipient (s). Such documents or letters are extremely tricky and the correct amount of emotion must be combined with genuine and heartfelt sorrow and regret. They must be written by the sender in order to express true emotion, and hence, sorry letters are extremely difficult to compose.

Sorry letters can be personal or formal. In the latter case, the apology is usually for any action which has caused inconvenience to another party, like a business house, a company or an institution. In case of personal sorry letters, the feelings can be given greater expression.

Such letters must be kept simple and short. The reason for the misunderstanding or the cause of grievance must be addressed, and the sender’s apology must be tendered. A sorry letter should refrain from being overtly emotional and overwhelming.

It is best if sorry letters do not tend to justify the cause of grievance or the hurtful action. This defeats the point of the sorry letter which is to offer an unconditional apology. Hence, one must admit one’s fault and not be defensive while apologizing. This result is a convincing sorry letter.

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To,

Ms. Mary Williams,

Class teacher, Flower Bud Valley Junior High

June 11, 2012

Subject: Apology for my misbehavior and cheating in exam

Respected Ma’am,

I would like to sincerely apologize for cheating during an exam conducted by you on June 10, 2012 and the inconvenience caused due to argument that followed the incident. I am deeply ashamed of my behavior and feel a lot of remorse for not only breaking your trust by bringing a notebook with written answers in the exam hall, but also causing you pain through my hurtful words.

I have no excuse for my behavior that day and I know I have caused trouble earlier also. I wish you are able to forgive me for what I did so that I get a chance to show you that I am sorry for everything and we can move on. I respect you as a teacher and find your ways of teaching truly inspiring. I was scared that if I don’t get good grades I will be a failure. But I realize that this was not the right thing to do.

I promise you that I will work very hard and would again like to say sorry for my misbehavior.

Yours sincerely

Dan Jones

To,

Aunt Jenna

Little Valley, California

June 11, 2012

Dear Aunt Jenna,

I do not even know how to begin the letter after having caused so much pain to you. Please accept this as my apology for breaking your trust yesterday and sneaking out of the house with my friends in the middle of the night. I can imagine how scared you were when you did not find me in my room and later heard about the accident on Elmer Road where two of my friends were hurt.

I assure you that I did not realize that things would get so out of hand; we just wanted to have so some fun but now I realize that underage drinking and driving is not only dangerous but can also jeopardize my future forever. You have been a mother figure to me and I respect you a lot. This is why I am so ashamed that I hurt you so much with my words and actions. I will never go anywhere without informing you, neither will I stay up late with my friends and indulge in drinking. In fact, I will also try to educate my friends about the consequences of drinking and driving.

I am very sorry for everything.

Yours sincerely

Adam

To,

Libby

Sun Valley, Idaho

June 11, 2012

Dear Libby,

I am so sorry about what happened the other night and I feel really bad that we fought over something so petty and trivial. I regret every word I said to you and how I hurt you with my behavior. It all started because of a misunderstanding and things just kept piling up in my mind. I know that I should have told you what is bothering me way before things got out of hand. But instead I went to Artie and told me what was hurting me. I did not mean to gossip about you or say mean things about you.

But I was so angry that I needed to vent. Please believe me that I did not mean half the things I said. I do not blame Artie for coming and telling everything to you because some way or another you would have to come to know this anyway. I just wished I had come to you first to clear things up instead of getting other people in our family involved.

Please forgive me for everything I did to hurt you and I hope we can have a good time Cousin Danny’s wedding.

Yours sincerely

Millie

To,

Ms. Donice Morris,

732 Grey Line Road, Waco

June 11, 2012

Subject: Apology for misbehavior of customer care executive

Dear Ms Morris,

We have come to know of an unfortunate incident you had with our customer service department and we would like to deeply apologize for the inconvenience caused to you by the customer service executive’s behavior. We have noted down your complaint (number 797329SA) and would like to let you know that strict action will be taken against the employee. He is a new employee with very less experience and so his attitude towards his job was over enthusiastic and lacking proper judgment.

We are by no means excusing his behavior but I would like to request you not to take any legal action against the company as we are very sorry for what happened. As a token of our gratitude, please accept the offer of free servicing of all appliances of our company that you own for up to three years. We will also make sure that the faulty air conditioner is replaced by us at no extra cost so that you do not face any further problem.

Once again, we are very sorry for the incident. Please contact us if you have any questions.

Yours sincerely

Nate Borges

To,

Mr Arthur Jennings

Manager, Clear Microsystems Inc

833 Roger Road, Utah

June 11, 2012

Respected Sir,

Please accept this letter as my formal apology for any inconvenience caused due to my misbehavior on June 9, 2012. I feel mortified when I think how I have caused trouble and problems for my team members because of my carelessness and then the argument which followed the incident. Instead of taking responsibility for my actions, I started defending myself and putting the blame on others so that my image in the office remains positive. What I did not realize that by getting into an argument I was belittling myself and also insulting my coworkers, where I should have just accepted my mistake so that we could move on.

Please forgive me for my actions and I ensure you that this will never happen in the future. I intend to be professional and contribute towards the organization through hard work and dedication and will try to make up for all the problems I have caused to you and the company.

I respect you a lot and request you to please give me a chance to prove myself through my work and behavior. Once again, I am very sorry.

Yours sincerely

Matt Darris

To,

Jessica,

Rocky Hills, Montana

June 12, 2012

Dear Jessica,

I am so sorry I hurt you and made you cry. You are the most beautiful thing in my life and I can’t believe I caused you so much pain by saying hurtful things. I know your work is very important to you and instead of supporting you I was focusing on my insecurities and saying things like you do not care for me. That was very wrong of me and I love you very much.

I know how much you care about me and the relationship and I appreciate everything you do. I know it takes a lot of time and effort to manage both the house and work and I respect you for that. I will try to help you in the house rather than expect you to do everything for me. Please tell me if there is anything more I can do because I want you to be happy with me.

You mean so much to me and I will say it once again: I love you and I am sorry for all the misunderstandings and the pain I caused by my awful behavior. Please forgive me so that we can move on.

Yours sincerely

Matthew

To,

Ms Lisa Roberts

832 Hill Road, Montana

June 12, 2012

Subject: Apology for inability to follow request of appliance servicing

Dear Ms Roberts,

With reference to your request regarding the servicing of your water purifier (request number 898239H, dated 13/6/2012), we are sorry to say that we will not be able to service the appliance free of charge as you warranty period has expired on June 1, 2012. According to the terms and conditions of the warranty, you were entitled to free servicing and repairing services once in every three months. But after the end of the warranty period, you will no longer be entitled to free services and will have to pay a charge of $30 for every service.

Therefore we will not be able to follow your request but if you want to continue to receive our services, please contact our customer care executives who will guide you on how to continue getting our help and how much you need to pay.

It has been a pleasure working for you and we hope our appliances continue to make your life easier. We are again sorry for not being able to respond to your request. Looking forward to hearing from you soon,

Thanking you,

Yours sincerely

Phil Clark

To,

Ms Michelle Tyler

6237 Palm Beach, Florida

June 12, 2012

Subject: Apology for indecent behavior

Dear Ms Tyler,

I deeply regret my behavior and pain caused to you because of my words and actions and would like to sincerely apologize to you through this letter. I cannot even begin to say how mortified I was when I realized what I had done and said to you. Please believe me when I say this is not the kind of person I am. I have a lot of respect for women and my mother and sisters continue to inspire me every day.

What I said to you was spoken in an intoxicated state and even then it is not an excuse for such a despicable act. You are a very strong and capable woman and I respect your work and contribution to our community. I would request you to not press any charges against me as I am a family man and for the sake of my kids please forgive me for what I have done.

I know it is a lot to ask but I assure you that I will never bother you again and will also publicly announce my apology. Please forgive me.

Thanking you,

Yours sincerely

Jason Lawson

To,

Mr. Don Jones,

Manager, Style Matters Group,

3678 Green View Park, New York

June 11, 2012

Subject: Apology for faulty goods

Dear Mr Jones,

It is with great concern that I address the issue of damaged goods delivered to your company on our behalf on June 10, 2012 (order number: 989831XF) and I would like deeply apologize for the inconvenience caused to you due to problems in the materials. I would like to stress that all the materials send to our business partners are thoroughly checked at three levels because we understand the importance of the good quality of materials and how they are used for your clothing line.

But this time due to an oversight we made the mistake of sending you the order which was to be discarded instead of sending you the right materials. This is unacceptable and we are very embarrassed by out error. I would like to mention here that as soon as we came to know what happened, we immediately sent the right order so that your time is not wasted any further and we will not charge you anything for this delivery.

We are very sorry for this and hope that you continue to do business with us.

Yours sincerely

Ned Burns

To,

Ms. Jenna Williams,

5673 Hyde Park, Austin

June 11, 2012

Subject: Apology for my misbehavior

Dear Ms Williams,

Please accept this letter as my formal apology for causing you emotional distress with my words on June 9, 2012 at our board meeting. It was not my intention to make things uncomfortable between us and use hurtful actions but I deeply regret my words and I would do anything to take them back. You are a very valuable member of our board and I respect your opinions very much.

In retrospect I believe the argument happened as a result of a misunderstanding between you and me and things just escalated from there. However, that was no excuse for my behavior and this incident will help me remember to think before I speak so that I do not cause inconvenience or damage to any future personal and professional relationships. I would like to mention that I admire your poise and how you did not lash back at me although I used harsh words for you.

Once again, I am very sorry about what happened and deeply regret my behavior. You can contact me at my home number 979731234 if you would like to continue this conversation.

Yours sincerely

Jake Remore