To,
Ms. Donice Morris,
732 Grey Line Road, Waco
June 11, 2012
Subject: Apology for misbehavior of customer care executive
Dear Ms Morris,
We have come to know of an unfortunate incident you had with our customer service department and we would like to deeply apologize for the inconvenience caused to you by the customer service executive’s behavior. We have noted down your complaint (number 797329SA) and would like to let you know that strict action will be taken against the employee. He is a new employee with very less experience and so his attitude towards his job was over enthusiastic and lacking proper judgment.
We are by no means excusing his behavior but I would like to request you not to take any legal action against the company as we are very sorry for what happened. As a token of our gratitude, please accept the offer of free servicing of all appliances of our company that you own for up to three years. We will also make sure that the faulty air conditioner is replaced by us at no extra cost so that you do not face any further problem.
Once again, we are very sorry for the incident. Please contact us if you have any questions.
Yours sincerely
Nate Borges
