Category: Complaint Letters

Jane Davis

34, Princeton Avenue

New Jersey

24^th October, 2006.

Mr. Kenneth Andrews

45, High Street

New Jersey

Ref: Unserviceable Heating Unit

Dear Mr. Andrews,

This is with reference to the unserviceable heating unit in the apartment leased out to us at the above mentioned address.   With winters setting in, it is becoming extremely uncomfortable for us to continue to manage like this.

Our repeated reminders and entreaties on the telephone have not yielded any results.  I request you to kindly treat this as a formal complaint and get the defective unit replaced/rectified within this week.

We look forward to your co-operation.

Thanking You,

Sincerely,

Jane Davis

Download Landlord Complaint Letter

Jane Davis

34, Princeton Avenue

New Jersey

15^th May 2006.

Mr. Kenneth Andrews

Hyper Market

New Jersey

Ref: Unserviceable Electric Kettle

Dear Mr. Andrews,

I wish to bring to your notice the unserviceable Bingo Electric Kettle I bought from your store on 13^th May.  I was assured about the quality of the kettle as well as its functionality.  Unfortunately, today, when I opened the packaging and tried to put it on, I realized that it is a defective piece.

In all the time that I have been your customer I have never had such problems before.  I request you to kindly replace the defective Electric kettle at the earliest.

I am herewith enclosing a copy of the receipt for doing the needful.

Thanking you,

Sincerely,

Jane Davis

Encl: Copy of the Receipt.

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Jane Davis

34, Princeton Avenue

Edinburgh

6^th November, 2007.

Mr. Kenneth Andrews

Manager

Dream Travels

London

Ref: South East Asian Holiday

Dear Mr. Andrews,

This is with reference to the South East Asian Trip we undertook through your Travels.  I regret to inform you that the holiday was a big let-down.

We were promised 4 star accommodations in all the places we would stay, but I am sorry to inform you that we were put up in no more than budget hotels.  The tour manager could not come up with any valid reasons and this continued to be the scene in all the places that we visited.

We expected much better things from a company of your repute.  I request you to look into the matter and reimburse us accordingly.  I am enclosing a copy of our transaction for your verification and expect to get the refund by the end of next week.

Thanking You,

Sincerely,

Jane Davis
Encl.: Copy of Transaction.

Download Holiday Complaint Letter

Jane Davis

34, Princeton Avenue

Edinburgh

4^th November, 2007.

To,

Mr. James Scott

Manager

Nando’s Restaurant

Edinburgh

Ref: Inedible Dishes

Dear Mr. Scott,

I took my team members to your restaurant on 3^rd November, hoping to celebrate a happy occasion.  But, the food proved to be so bad that our mood for celebration was completely spoilt.

Though we ordered some exclusive vegetarian dishes, they contained some form of meat or other and this, despite our explicit instructions to the hotel staff.  The other dishes we ordered were equally poorly made.

I hope a restaurant of your repute pays more attention to the culinary ability of the staff and improves on the fare.

As a regular customer of your restaurant for the past 2 years, I look forward to visiting it again soon and tasting better cuisine.

With Best Wishes,

Jane Davis

Download Restaurant Complaint Letter

To:

Ms. Victoria Smith

Human Resource Manager

ABC Company

London

2^nd October, 2008.

Ref:  Erratic Transportation

Dear Ms. Smith,

This is to bring to your notice the erratic transportation facility organized by the company for my team members.  As you know, the understanding has been that the company would provide transportation to the team members who have come to us from other branches to help us with the current project.

The erratic transport facility is eating into a lot of our working time and is hindering our work-schedule.

I am sure you will understand the seriousness of the issue and arrange for proper transportation.  All our earlier verbal complaints to your department have brought forth no results, so this has prompted me to write an official complaint letter to you.

I look forward to your continued co-operation,

Thanking You,

Sincerely,

Tanya Drew berry

Team Leader

Download Employee Complaint Letter

Nora Roberts

378, Richmond Street

Birmingham.

12^th September, 2009.

General Manager

Mobile Phone Company

Birmingham.

Ref: Defective Series

Dear Mr. Jefferson,

I wish to bring to your knowledge that the handsets delivered to us in the series KL 3800 are all defective.  This series of Mobile handsets was purchased by our company on 2^nd September bearing the transaction code 2345789.

As per our contractual agreement, the handsets should have been checked for all defects before they were dispatched to us.  I regret to inform, that your Quality Control Department did not perform the necessary trials and checks.  This is a serious breach of our agreement.

I request you to look into the matter and send us a replacement at the earliest.  I look forward to your co-operation in the matter so that we can continue to have mutually beneficial business dealings in the future.

Thanking You,

Sincerely,

Nora Roberts

Encl.: Copy of Agreement and Transaction.

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Jane Mc Donald

567, Arlington Street

Princeton

New Jersey

23^rd March, 2008.

Ms. Emily Davis

Customer Service Manager

All-Purpose Products

New Jersey

Ref: Defective Food Processor

Dear Ms. Davis,

I bought Must-Have Food Processor from your company on 12^th March.  The receipt number of the transaction is 12489.  I regret to inform you that it is not functioning properly.  Though the brochure and your salesman had made claims that the jars were made of unbreakable material, I have found some cracks after the first use only.

I have bought various products from you on earlier occasions and this is the first time that I have been so badly let down by your product.  As per my understanding of the Warranty, I am entitled to a full refund, if I am dissatisfied with the product.  Under the circumstances I have no choice but to ask you for a refund of my money.

I am herewith enclosing a copy of the Receipt as well as the Warranty Card.  I request you to kindly take immediate action and initiate the process of refunding my money within one week.

Thanking You,

Sincerely,

Jane McDonald

Encl.: Copies of Receipt and Warranty Card

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Rebecca Jones

567, Arlington Street

Princeton

New Jersey

23^rd March, 2008.

Mr. Edward Martin

Manager-Customer Care Services

Alpha Services

New Jersey

Sub: Formal Complaint about Poor Services

Dear Mr. Martin,

Kindly treat this as a formal complaint about the poor services rendered by your agency on various occasions in the past.  The most recent service which has not met with our expectations was on the 20^th March.

All our earlier complaints have fallen on deaf ears and we are left with no recourse but to lodge a formal complaint with you.  I request you to kindly look into the matter at the earliest and give us a refund of the contractual amount.

I look forward to your cooperation in the matter and wish the matter would be resolved at the earliest.

I am herewith enclosing copies of our agreement, receipts and previous complaints which had gone unnoticed.

Thanking You,

Sincerely,

Rebecca Jones

Encl.:   1.Copy of Agreement

2. Copy of Receipts

3. Copy of Complaints

Download Formal Complaint Letter

(House No. and Street name)

(Name of Place)

Date:

(Name of Recipient)

(Designation)

(Name of Company)

(Place)

Ref: (Nature of Complaint)

Dear Mr. /Ms. (Roberts),

I wish to bring to your notice the (nature of complaint).  The transaction details of the aforesaid are as follows, (Name of Product), (Receipt Number) (Date of Transaction).

I request you to kindly take (the particular action) and replace/rectify/refund the money. (as is applicable)

I am herewith enclosing a copy of the transaction for your records and request you to attend to the complaint and take suitable action within (a particular time-frame).

Thanking You,

Sincerely,

(Signature of Sender)

(Name of Sender)

Encl.: Name the enclosures.

Download Complaint Letter Template

Address of Sender

Date

Name of Recipient

Designation

Department

Address

Ref:  Nature of Complaint

Dear Mr. /Ms. (Jones),

First Paragraph: Direct reference to the nature of complaint quoting reference of transaction/receipt number etc.

Second Paragraph: The kind of action solicited to rectify/replace or redeem the situation.

Final Paragraph: Give a suitable time-frame within which you expect the problem to be sorted out.

Thanking You,

Sincerely,

(Signature of Sender)

Name of Sender

Encl.: Name the enclosures included to substantiate your case.

Download Complaint Letter Format