34, Princeton Avenue
15th May 2006.
Mr. Kenneth Andrews
Ref: Unserviceable Electric Kettle
Dear Mr. Andrews,
I wish to bring to your notice the unserviceable Bingo Electric Kettle I bought from your store on 13th May. I was assured about the quality of the kettle as well as its functionality. Unfortunately, today, when I opened the packaging and tried to put it on, I realized that it is a defective piece.
In all the time that I have been your customer I have never had such problems before. I request you to kindly replace the defective Electric kettle at the earliest.
I am herewith enclosing a copy of the receipt for doing the needful.
Encl: Copy of the Receipt.