To,
Mark Henry
Manager
Soft Hotels
Buckingham, UK
1st April 2012
Subject: Formal grievance with regard to the poor room services.
Respected Sir,
I am writing this letter to state my formal grievance in reference to the extremely poor services; I received from your hotel staff. I have been your regular customer for more than 7 years and this kind of behaviour was truly unexpected from your side.
Last night I stayed at your room suite no. 13 with one of my co-workers from Austin. We ordered for our dinner at 8:00 PM and we were served at 10:30 PM. In spite of repeated calls to your room service manager there was no proper response. Due to the late serving of our food, we got late and missed our important meetings.
Please take action regarding this grievance so that your clients and customers do not get disturbed from their schedule. I am expecting for a hospitable and effective service staff from you next time.
I look forward for your prompt actions.
Sincerely,
Joseph Williams.
