Dear Mr. Schuster,
We address this letter to deeply apologize for the difficulty you have faced in terms of the shipment of the goods. The goods under the order no. 369 that reached your door step on the 16th April turned out to be defective. We do understand your disappointment in us; we deeply regret your inconvenience.
Our products are shipped only after checking with the quality. Our products are always high quality products. The problem that you had to face cropped up due to the loop holes in our administrative department who shipped the products without any check.
We have already dispatched a new product for you from our end. We hope to bring in best quality throughout.
If you have faced any other form of inconvenience, please feel free to contact us.