Customer Service Department Head
Tele Brands Products Limited
45 Regina High Road,
South Dakota, Carolina State 6789
Dated: 5th of February 2012
Subject: Complaint against billing error
Dear Mr. Murray,
This letter is in regards to the billing error in the amount of $2000 on the purchase transaction number 5678 dated on 31st of January 2012.
I had called your tele brand services on 31st of January 2012 to place an order for a set of abs rocker with a product code of AR78, but when I received the bill along with the product yesterday I realized that I have been charged for a treadmill along with the abs rocker when I have never ordered for a treadmill. This kind of service is not expected from your end. I have charged $1500 more from that of my original billing amount.
I am enclosing a copy of the bill received from your end. Please look into the matter as soon as possible and refund my amount.